Supply Chain Excellence - Delivering profitable customer satisfaction

Customer Service Improvement – Toy industry

This innovative sales and marketing division of a global toy manufacturer was unable to support the exponential growth that it was experiencing. By focusing on demand management and process improvements with the third party logistics provider we were able to improve customer service from circa 30% to 95% (On Time In Full) in less than five weeks.

Inventory reduction and improved forecasting/planning – Toy Industry

We were called in to reduce reliance on external storage through improved utilisation of the clients warehouse. We quickly discovered that highly seasonal demand and ordering practices had created significant quantities of slow moving and obsolete stock.We recommended a tax efficient disposal initiative and improved warehouse layout. We are now working on improving the forecasting and stock planning process as well as addressing the underlying need for inventory which is a lack of flexibility / responsiveness in the manufacturing process.

Competency Development, Assessment, & Recruitment – Various industries

Supply Chain Excellence have developed competencies and ran recruitment assessment centres for Supply Chain and Strategic Purchasing personnel for a number of organisations in many different industries. This is often followed up with 1:1 and team training for new recruits and existing staff.

European Logistics Outsourcing – Toy industry

Facilitated European Logistics outsourcing project, implemented on time.

Purchasing and Supply Chain Training – Various industries

Supply Chain Excellence has undertaken a wide range of training and personal development projects. We offer a broad and varied series of training programmes ranging from a comprehensive Personal Development Planning programme (PDP), where we support strategy, role definition, learning needs analysis and training delivery; to simply providing targeted training where content and deliverables have already been defined. We always work closely with clients to ensure that training is relevant to their organisation and dovetails with other initiatives already in place.