Supply Chain Excellence - Delivering profitable customer satisfaction

Customer Service Improvement – Toy industry

This innovative sales and marketing division of a global toy manufacturer was unable to support the exponential growth that it was experiencing. By focusing on demand management and process improvements with the third party logistics provider we were able to improve customer service from circa 30% to 95% (On Time In Full) in less than five weeks.

Strategic Sourcing – European Plastics Manufacturer

Development of Strategic Sourcing methodology and management of programme roll out across all 7 European regions for this >€1bn Dutch owned plastic building materials group – still ongoing. This followed a strategic review and comprehensive purchasing training programme (> 50 staff) for all UK operations. benefits included £multi million savings over 3 years (£1.1m identified year 1), a more responsive supplier base and significantly improved systems and processes.

Supply Chain Transformation - Global Food Ingredients

We provided intensive SCOR Supply Chain training for UK and Continental Supply Chain Managers for this global food ingredients business. This was followed by a Health Check, support for the development of a Strategic Supply Chain plan, individual skills and competence analysis and training for the whole team. The result is annual savings of €1.4million against purchase cost, €200k on transport and €200k reduction in uneconomic batches.

Inventory reduction and improved forecasting/planning – Toy Industry

We were called in to reduce reliance on external storage through improved utilisation of the clients warehouse. We quickly discovered that highly seasonal demand and ordering practices had created significant quantities of slow moving and obsolete stock.We recommended a tax efficient disposal initiative and improved warehouse layout. We are now working on improving the forecasting and stock planning process as well as addressing the underlying need for inventory which is a lack of flexibility / responsiveness in the manufacturing process.

Sales team re-energizing - Electronics sector

Facilitated highly interactive workshops with the sales team to identify and develop projects that are expected to achieve a 4-fold increase in sales over 3 years.Work is continuing to support a Distributor change and motivation programme designed to increase focus on our client’s products to deliver extra sales.

Launch of Global Purchasing – Pharmaceuticals

Facilitated strategic plan development & launch of Global Purchasing initiative with new high-level team. Workshop outputs included agreed Vision, Strategic Objectives and Detailed Action Plans for US, European and Japanese teams.

Improved Shipping Turnaround Time – Specialty Mineral Extraction

Managed the Implementation of Ports and Transport performance improvement for UK subsidiary exporting 1.6million tonnes of clay through its ports. Resulted in 23% reduction of time in port for vessels, equating to 12 hours; plus other significant cost savings.

Competency Development, Assessment, & Recruitment – Various industries

Supply Chain Excellence have developed competencies and ran recruitment assessment centres for Supply Chain and Strategic Purchasing personnel for a number of organisations in many different industries. This is often followed up with 1:1 and team training for new recruits and existing staff.

Short Shelf Life Supply Chain Improvements into Retail – Dairy Industry

Undertook Supply Chain due diligence for MBO. Significant support for the Planning and Manufacturing team for implementing Key Performance Indicators and planning improvements for new structure.

Purchasing and Supply Chain Training – Various industries

Supply Chain Excellence has undertaken a wide range of training and personal development projects. We offer a broad and varied series of training programmes ranging from a comprehensive Personal Development Planning programme (PDP), where we support strategy, role definition, learning needs analysis and training delivery; to simply providing targeted training where content and deliverables have already been defined. We always work closely with clients to ensure that training is relevant to their organisation and dovetails with other initiatives already in place.