Customer Service Improvement –
This innovative sales and marketing
division of a global toy manufacturer was unable to
support the exponential growth that it was experiencing.
By focusing on demand management and process improvements
with the third party logistics provider we were able
to improve customer service from circa 30% to 95% (On
Time In Full) in less than five weeks.
Performance Improvement/KPIs –
This £27bn global food and home
care company sought our help to produce a set of Key
Performance Indicators (KPIs) to enable common reporting
and benchmarking across the business. We produced a
menu of standard and advanced KPIs covering Service,
Quality, Flexibility, Cost and Social performance drivers.
These have now been installed worldwide.
Global Supply Chain Transformation
– Plumbing Distribution
Our client, a highly successful distributor
and stockist of plumbing and heating materials purchase
goods from the Far East, throughout Europe and locally
in the UK. Following a Supply Chain Health Check, we
provided support for the development of a Strategic
Plan for the entire Supply Chain, achieving £1m
(23%) savings in working capital and performance improvements.
We supported implementation including the recruitment
of key Purchasing and Quality staff and training for
the Supply Chain team.
Competency Development, Assessment,
& Recruitment – Various industries
Supply Chain Excellence have developed competencies
and ran recruitment assessment centres for Supply Chain
and Strategic Purchasing personnel for a number of organisations
in many different industries. This is often followed
up with 1:1 and team training for new recruits and existing
Short Shelf Life Supply Chain Improvements
into Retail – Dairy Industry
Undertook Supply Chain due diligence for MBO. Significant
support for the Planning and Manufacturing team for
implementing Key Performance Indicators and planning
improvements for new structure.
Supply Chain Training – Global
Developed and presented a Supply Chain training programme
in Belgium to a cross section of commercial managers
drawn from sites across Europe. The programme included
Supply Chain overview, planning, sourcing, logistics
and stock management.
European Logistics Outsourcing
– Toy industry
Facilitated European Logistics outsourcing project,
implemented on time.
Purchasing and Supply Chain Training
– Various industries
Supply Chain Excellence has undertaken a wide range
of training and personal development projects. We offer
a broad and varied series of training programmes ranging
from a comprehensive Personal Development Planning programme
(PDP), where we support strategy, role definition, learning
needs analysis and training delivery; to simply providing
targeted training where content and deliverables have
already been defined. We always work closely with clients
to ensure that training is relevant to their organisation
and dovetails with other initiatives already in place.